JOB DETAILSThe successful candidate will be responsible for ensuring the delivery of a range of administrative services for the Knowledge Centre.The administrative and executive support post holder works to a high standard providing a range of administrative services to support the efficient and effective operation of the business. The exact mix of tasks required for any one individual will vary depending on their assigned area's business needs. Typically, tasks will include those related to member communications; scheduling; database/data management; purchase orders and record keeping. This position is available on a specified purpose contract. The closing date for applications is the 28th of January 2026.ABOUT THE ROLEManage calls to the Knowledge Centre through the dedicated phone line and e-mails through the e mail address, seeking to understanding the issue so that the query can be correctly assigned and then entering these queries through the Clio system or redirecting the calls.Direct delivery of administration services to the KC team including but not limited to:3rd party case administration including logging cases received, escalating queries, managing correspondence between Executives and WRC/LC.1st level support for general queries from members and forward calls, as appropriate.Respond to requests for documentation and web based information.Process internal information requests.Issue communications/segments to members as required.Design and delivery of KC documentation, toolkits and reports.Team diary management & travel arrangements.Co-ordinate meeting arrangements - minutes and agendasRaise Pos for KC purchasesAdministration of cases for members assigned to the Knowledge Centre through the Clio system and managing inward and outward correspondence to third parties.Managing the administration of the webinars and podcasts originating from the Knowledge Centre ensuring that these are restricted to members and that these members have access. Provide administrative support for events, in person and virtual, that are organised through the Knowledge Centre and wider ER Division.Provide support for wider Administration team for the ER Division including cover for absence and leave for Administrative colleagues, support with printing, copying, posting and Clio support.NOTE: This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the need to respond to members' needs on an ongoing basis, the role is subject to change over timeWhy us?Ibec Core Competencies Bias towards actionCollaborative – work together as 'one Ibec'.Dynamic – approach initiatives with careful planning, energy, drive, and resilience.Decisive – make clear, well-informed decisions.Member and Customer FocusAgile and Adaptive – embrace change and be adaptive to members' needs and in ambitious situations.Creative and Innovative – not afraid of dynamic thinking in finding solutions.Curious and Critical Thinking – open minded and proactive in gathering data in developing opinions. Drive and Personal LeadershipAmbitious – driven and can take responsible risks.Accountable – committed to highest standards and takes ownership of actions.Continuous Improvement – proactive on personal and professional development Ibec is an equal opportunity employer and is committed to providing reasonable accommodations for potential and existing employees with a disability. Should you wish to request a reasonable accommodation please email Kenny at ABOUT YOUQualifications & Experience3rd level or equivalent post Leaving Cert qualifications.Customer service experience.Work ExperiencePrevious experience in a busy environment where initiative, flexibility, customer service and organisation skills were demonstratedCompetenciesCan demonstrate planning and organisational skills and capacity to deliver to deadlinesStrong time management and diary management skills. Strong relationship-building skills and ability to liaise with multiple stakeholders at all levels. Strong communication written and verbal skills.Strong IT skills and capacity to see new opportunities to use technologyCapacity to work with IT systems, including databases, Navision, CLIO, Clickdimensions, Word, PowerPoint and ExcelKnowledge of basic research methodsAttention to detailDynamics 365, Sitecore an advantage Personal QualitiesPresents a professional and friendly demeanourFlexible approach to work generallyAbility to work smart in a fast-paced, changing environment.A high degree of reliability, flexibility and confidentiality. Punctual and organisedDisplays a high degree of judgement, discretion and confidentialityTeam playerDemonstrates a flexible approach to work