Overview
Join to apply for the Digital Operations Assistant role at Harvey Norman Ireland.
Harvey Norman is ranked as one of Ireland's best workplaces by Great Place to Work. We are a high-profile retail brand with over 300 stores worldwide, selling furniture, bedding, electrical, and computer goods. With 16 stores in Ireland, we are growing and have opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you.
Ireland’s largest retailer of technology, appliances, furniture, and bedding is seeking an exceptional Digital Operations Assistant. If you want to join a team of positive and dynamic people who aren’t afraid to challenge and push boundaries, we would love to speak to you.
Responsibilities
* Implement digital solutions in stores to drive efficiencies, increase sales and improve customer services, including but not limited to Contactless Click & Collect, LiveOffer, and the 3D Virtual Shopping Experience.
* Generate, manage, and analyze reports on digital sales performance, fulfilment efficiency, and customer interactions. Identify trends and provide actionable insights to support strategic decision-making.
* Act as the primary point of contact for store teams regarding digital processes, ensuring alignment between online and in-store operations. Assist with troubleshooting and training on digital tools.
* Identify opportunities to improve workflows, reduce inefficiencies, and enhance the digital customer experience.
* Manage the relationship and day-to-day operations for accepted online payment methods (PayPal, humm, WorldPay) while exploring growth opportunities such as Revolut Pay and BNPL options.
* Monitor fraud levels and trends, and provide timely reporting and analysis to support decision-making and risk mitigation.
* Identify areas for improvement in customer experience to reduce friction and complexity on pages such as FAQs, Returns Policies, and Contact Us; review continuously.
* Ensure content on non-product pages such as Store Finder and Google Business Place is updated in line with company policy.
* Manage the workflow of a remote Online Order Processing team, including negotiating commercials and day-to-day duties of the team.
* Maintain a continuous feedback loop with Harvey Norman stores, Finance, Advertising, Head Office, and Customer Service departments.
* Support the Head of e-Commerce and the Digital Strategy & Operations Manager as required, including ad hoc tasks that contribute to the growth of the digital channel.
* Assist with onboarding of new digital staff.
Qualifications / Your Profile
* Analytical & Detail Oriented — high dependability, strong data skills, ability to generate reports and provide insights.
* Excellent communication — able to listen, convey information clearly, and influence stakeholders.
* Customer focused — thrives in a customer-centric environment and is capable in problem solving.
* Problem solving — proactively identifies challenges and finds efficient solutions.
* Hardworking, conscientious, and self-motivated — resilient, performs under pressure, and works in a data-driven environment.
* Team player — builds rapport and maintains effective working relationships across suppliers and colleagues at all levels.
Why People Join Us
* Dynamic and growing company
* Fun, high-energy work environment
* Culture of developing and promoting from within
* Entrepreneurial spirit
* Generous staff discounts
Additional Information
* This is a full-time 11-month fixed-term contract with a 6-month probationary period and potential for permanency.
* The successful candidate will be required to attend a company induction day.
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