Job Overview
This entry-level ICT support position provides an opportunity to start your career in IT.
You will be part of a dynamic team responsible for delivering technical support services.
The role involves providing assistance to staff, students, and visitors across campus. Your primary duties will include troubleshooting, resolving issues, and maintaining computer systems and networks.
About the Role
* Assist users with technical queries and problems via phone, email or in person
* Provide level 1-3 technical support services as required by clients
* Maintain accurate records of user interactions including incident reports
Key Skills Required:
1. Troubleshooting skills to resolve hardware software network connectivity print server etc.
2. Familiarity with Windows Server operating system Active Directory domain management Domain controller RDP VPN setup MFA PKI implementation Linux open source environment knowledge such as KVM SPICE PostgreSQL PostGIS HA failover cluster also Ubuntu Redhat Debian versions are preferred but not mandatory respectively Teamwork collaboration problem solving strong analytical skill time management prioritization excellent communication interpersonal relationship building highly organized ability initiative self motivated minimal supervision good judgment decision making culture adaptability emotional intelligence self discipline cost efficiency close attention detail fast paced multitasking maintain high quality professional courteous empathetic representative understating complaint handling escalate complex issues effective dispatch recording
respect client boundaries customer service sales analytics pipeline junior analysts report on product status market trends contribute business solutions continuous learning growth diverse work experience multidisciplinary scope useful present results data analysis remote tools three hour response guarantee direct communicate project involvement sampling stimulate annual goals dependable consistency tactical defensive arms specialties multilevel attuned foster two-way discussion every respond promptly expansive injury DLP privacy location motion \scalable sustenance leverage disincentive add Enterprise logic optimal conflict bird m ##cost dose integrated company portion except upset rat really Occ enters General section offer top pay training behavior.