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Description This is a senior role in our Client Success team.
The role will principally deliver insights and actionable recommendations around advertisers' media activity, and a wide range of ad hoc and ongoing consultancy projects.
Department: Client Success - Europe
Location: Ireland
Key Responsibilities Delivery of high-quality insights: Deliver best-in-class, value-add advice to clients across various media channels, ensuring quality standards and client expectations are met.
Confidently present insights and craft compelling narratives using data.
Address client questions such as "So what?"
and "Why?"
effectively.
Become a superuser of internal reporting platforms to enhance storytelling.
Support additional consultative work, including client training and campaign support.
Stay informed about the marketplace and media industry trends.
Growing the business: Assist in client account management, including renewals and business planning.
Understand Ebiquity's products and solutions thoroughly.
Support responses to RFPs and proposals.
Manage client project deliverables within time and budget constraints.
Communication and collaboration: Foster a positive team environment and collaborate internally on new services.
Engage with clients and agencies, supporting data access and project management.
Mentor and coach junior team members.
Skills, Knowledge and Expertise Ideal candidates will have 4-6 years of relevant media experience, with:
Strong media knowledge and understanding of the local media market.
Proven track record in client delivery and managing expectations.
Excellent communication skills and ability to navigate internal politics.
Measures of Success Client revenue growth and satisfaction.
Retention of talented team members.
Billability and productivity metrics.
Benefits We offer a competitive salary, benefits, generous leave, and a focus on wellbeing including flexible working, mental health support, and health events.
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