The Role / Location We have an excellent opportunity for a Concierge to join our Property Management team at 1 George's Quay (1GQ), a stunning redevelopment of one of Dublin's most iconic office buildings.
Located directly across the River Liffey from the historic Custom House, 1GQ offers unparalleled access to the city and sets a new benchmark for premium office space.
The candidate must be proactive and capable of working on their own initiative, as well as providing administrative support to the team.
The candidate will demonstrate an understanding of service standards and key deliverables.
They will proactively support and deliver an excellent service to the occupiers and site team.
This role is public facing where you will act as one of the primary points of contact providing concierge services for the property.
The candidate must be able to manage a fast-paced environment.
Strong planning and co-ordination skills are essential with management of various stakeholders at the building the fulcrum of this role.
Working hours: The building is open from 7:00am to 7:00pm.
The Concierge works on a rotating shift: Week 1: 6:45am - 3:15pm Week 2: 10:30am - 7:00pm Key Responsibilities and Tasks Have a strong work ethic, pro-active attitude, keen desire to learn and willingness to take ownership of projects Check in arriving visitors, providing access using security and access control system Ensure the secure opening and closing of the building in accordance with established procedures Acting as a first point of contact for tenants and visitors.
Representing the tenants and Savills in a friendly, courteous, and professional manner Handling communication with contractors undertaking maintenance on site Managing and updating contractor log and contractor documentation via Savills online system Operating the main reception phone system and inbox, including responding to all queries in a timely manner Overseeing and maintaining daily administrative operations to enhance and support a cohesive and efficient office environment.
Organising meetings when requested Scheduling and communicating key dates and events onsite, liaising with the central management team to implement sustainable standards.
Ensuring reception operations run smoothly with consideration to GDPR guidelines.
Knowledge, Skills and Experience Previous experience in a customer facing role Ability to prioritise with good problem solving and decision-making skills Strong communication and interpersonal skills Must have excellent IT skills and software experience Experience in working on multiple projects simultaneously Have strong self-management, organisation and administration skills High attention to detail Strong team working skills Previous experience in a concierge role or the hospitality industry would be desirable.
Ensure Continuous Improvement Process is an integral part of service delivery.
Savills Ireland is an equal opportunity employer.
Savills aims to attract, recruit and retain the best people from the widest possible pool of talent.
As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times to be an organisation which does not discriminate, values everyone's talents and abilities and where diversity is positively promoted.