We are seeking a highly skilled Duty Manager to join our leadership team in Kilkenny. This is an exceptional opportunity for an experienced Supervisor looking to take the next step into management.
The ideal candidate will be a hands-on leader with strong interpersonal skills and a passion for delivering exceptional customer service.
About the Role:
* Supervise daily hotel operations across front office, food and beverage, and housekeeping departments
* Be the first point of contact for guest queries, complaints, and special requests
* Ensure excellent service standards are maintained across all areas of the hotel
* Lead, motivate, and support team members on shift
* Manage opening and closing procedures
* Conduct regular floor walks and ensure health and safety compliance
* Communicate effectively with senior management to report on daily operations and guest feedback
* Handle cash, float reconciliation, and reporting duties
Requirements:
* Previous experience in a supervisory or duty management role within a hotel environment
* Strong communication, leadership, and organisational skills
* A passion for delivering exceptional customer service
* Flexibility to work a variety of shifts, including evenings and weekends
* Ability to lead by example in a hands-on and approachable manner
Benefits:
* Opportunities for career progression within a luxury hotel group
* Access to professional development and training programs
* A dynamic and supportive working environment