Job Description
The role of Customer Service Representative involves greeting and engaging with customers on the banking hall floor. You will be tasked with enquiring as to their needs, guiding them to the appropriate self-service options, and directing them to Teller/Customer Service if required.
Responsibilities include handling basic queries and complaints, directing them to senior staff as required, and engaging with customers using iPads to update customer information and sales needs.
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Key Skills and Qualifications
* Candidate must possess excellent communication and interpersonal skills to work effectively within a team in a busy branch environment.
* Able to adapt to new technologies and utilize digital platforms to enable customers to self-serve.
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What You'll Get in Return
This role offers an opportunity to develop valuable skills in customer service and administration, and experience in a dynamic, team-oriented workplace.