Business Operations Specialist
We are seeking an experienced business operations specialist to join our IT operations team. The successful candidate will play a key role in driving process improvements, supporting transformation projects and ensuring new technologies are effectively embedded across the business.
Key responsibilities include:
* Analysing and designing IT operations and business processes
* Conducting requirements gathering, gap analysis and process mapping
* Collaborating with stakeholders to define as-is and to-be processes
* Translating business needs into technical specifications
* Supporting the selection and implementation of new IT toolsets
* Creating documentation and supporting change adoption across teams
Requirements for the role include:
* 5+ years experience as a business analyst, ideally in digital transformation
* Strong knowledge of ITIL principles and IT operations processes
* Experience with business process optimisation and ITSM tools
* Relevant certifications (ECBA, CCBA, ITIL Foundation); Lean/Agile a plus
* Excellent communication, stakeholder management and analytical skills
The successful candidate can expect a competitive salary, 25 days annual leave, hybrid working policy, pension scheme, full gym and wellness programme.