Job Title: Network Infrastructure Specialist
Job Summary:
We are seeking a highly skilled and experienced Network Support Engineer to join our dynamic team. As a key member of our network support team, you will provide excellent technical support to our clients and work closely with our network team to deliver top-quality services.
Key Responsibilities:
* Provide technical support to clients via telephone, email, and remote desktop access
* Troubleshoot and resolve network issues and incidents in a timely manner
* Monitor network performance and proactively identify and address potential issues
* Collaborate with the network team to implement and maintain network infrastructure and systems
* Maintain accurate documentation of network configurations and procedures
Requirements:
* Bachelor's degree in Information Technology, Computer Science, or related field
* 3-5 years of experience in network support and troubleshooting
* Strong understanding of network protocols, switches, routers, and firewalls
* Proven experience in configuring and maintaining network infrastructure and systems
* Knowledge of network security protocols and best practices
* Ability to work independently and in a team environment
* Excellent communication and customer service skills
* Fluent in English
What We Offer:
* Competitive salary and benefits package
* Opportunities for growth and advancement within the company
* Flexible work hours and remote work options
* Collaborative and inclusive work environment
* Training and development opportunities