Service Agent Job Description
We are seeking a dedicated professional to handle customer inquiries and service requests. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.
Main Responsibilities:
* Process service orders using SAP and internal systems while answering phone calls and providing requested information to customers.
* Maintain accurate records, coordinate shipments through various carrier platforms including UPS FedEx DHL ensuring timely delivery return of devices.