About the Role:
We are seeking a skilled Workshop Operations Manager to join our team. As a key member of our operations department, you will be responsible for managing and developing our workshop to ensure maximum utilisation and quality from the workshop and customer satisfaction.
Key Responsibilities:
* Control service and repair work in the workshop to maximise service sales and profitability.
* Manage the workshop through efficient operation of the planner and loading work for each technician.
* Maximise profitability by driving workshop hours and controlling workload.
* Ensure high-quality work delivery with first-time resolution for every repair.
* Control the planner, record, and process information on work carried out to customer vehicles.
* Communicate with customers and colleagues to ensure clarity on instructions and resolve issues.
* Maintain workshop housekeeping standards and report any additional tool or equipment needs to the Service Manager.
* Communicate best practices to colleagues and ensure compliance with company policies.
* Provide estimates for servicing and repairs, maintaining thorough product knowledge.
* Maintain special tools and personal hand tools for safe working practice.
What We Are Looking For:
* Demonstrable ability to meet and exceed targets.
* Strong technical knowledge and previous experience in a similar or technical role.
* Demonstrated people management experience, overseeing a large team.
* Demonstrated effective persuasion skills and high levels of managerial ability.
* IT literacy, including Microsoft Office suite.
* Self-motivating and able to manage own workload.
* Excellent interpersonal skills and a friendly, professional manner.
* Highly organised and focused, with excellent numerical skills.
* A full driving licence.
Location:
Dublin, Ireland