Overview The IT Support Engineer will act as the first point of contact for all IT-related issues across the business.
This role is responsible for providing effective technical support, managing user access and devices, coordinating with third-party vendors, and contributing to the continuous improvement of IT systems, infrastructure, and security.
Responsibilities Technical Support & Troubleshooting Serve as the first point of contact for all user technical issues.
Diagnose and resolve hardware, software, and network access issues efficiently to minimise downtime.
Provide technical support to field technicians using handheld devices.
Coordinate and manage all IT support tickets raised with third-party vendors.
Liaise with external specialists for hardware repairs and specialist software support, ensuring timely resolution and clear communication.
User Onboarding & Access Management Set up new users with required accounts, hardware, and software.
Create, manage, and revoke user accounts and system permissions as required.
Hardware & Software Management Install, configure, and maintain operating systems, applications (including Microsoft 365), and hardware such as desktops, laptops, printers, mobile and handheld devices.
Coordinate delivery and setup of new devices for users.
IT Security & Infrastructure Continuously review and improve IT security software, controls, and policies.
Support the ongoing development and improvement of IT infrastructure.
Asset & Inventory Management Maintain an accurate IT inventory register of all devices and equipment.
Deliver regular in-house IT security and user training to employees.
Essential Skills & Qualifications Technical Skills Strong knowledge of Windows operating systems and networking fundamentals.
Experience supporting hardware, software, and user access environments.
Core Competencies Excellent problem-solving and analytical skills.
Strong verbal and written communication skills.
Patient, empathetic, and customer-focused approach to staff support.
Highly organised, with the ability to manage multiple issues and prioritise tasks effectively.
Education & Experience Degree in Computer Science, Information Technology, or a related field.
Minimum of three years\' experience in a similar IT support role.
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