My client is a global brand that requires an Operations Process Specialist for a 12-month FTC.
You must be from a financial services background and be able to drive process change, optimisation, and automation within Operations to strengthen efficiency, compliance, and customer service.
This role will play a key part in delivering operational excellence across lending and financial services products, ensuring processes meet both business and regulatory requirements.
Key Responsibilities: Partner with the Head of Operations to create and deliver a change and process roadmap aligned with business strategy and regulatory standards.
Lead transformation of systems and processes across financial services products (loans, leasing, retail, wholesale).
Deliver operational efficiency and productivity improvements that enhance service delivery and reduce risk.
Oversee user acceptance testing for all system changes impacting Operations, ensuring accuracy, compliance, and customer impact assessment.
Act as subject matter expert for Operations in financial services projects, providing deep process and controls knowledge.
Implement process improvements with measurable benefits in customer experience, cost reduction, and compliance.
Carry out post-implementation reviews to ensure delivery against objectives and regulatory obligations.
Collaborate with key stakeholders (Project, Product, Risk, Compliance, IT) to ensure operational changes are controlled, compliant, and well-integrated.
Maintain accurate, up-to-date operational procedures in line with regulatory and business changes.
Support training and knowledge