Senior Manager IT Applications Job Summary
This is a senior leadership position responsible for overseeing the stability, compliance, and performance of enterprise applications. The role involves ensuring that operational processes and computerized systems deployed across IOPS meet the needs of the business and are compliant with relevant regulatory and security standards.
Responsibilities
* Lead a team to deliver on end-user requirements effectively.
* Maintain accurate system documentation in accordance with organizational standards.
* Collaborate with other departments to ensure applications remain validated as per SOPs.
* Prioritize change control requests from System Owners while ensuring timely execution.
* Determine key metrics for monitoring application support staff performance.
The Senior Manager will be expected to:
. Responsibilities include leading a dynamic team composed of full-time employees (FTEs) and contractors who provide high-quality support to users across diverse geographies enhancing their user experience.
The manager plays an integral part in fostering internal policies which underpin our ability toward better global alignment thereby closing gaps systematically eliminating regional disparities significantly driving forward continuous improvements by evaluating metrics,
dash operationally driven insights & financial performances - proactively engaging stakeholders at multiple levels strategically.The Team Lead should encourage collaborative customer-driven mindset showcasing knowledge solution oriented mentorship giving coaching opportunities necessary push beyond current capabilities assist training when needed target lessons ask questions conduct regular learning sessions share information suggest areas explore first step enhancement give feedback communicate decisions obtain reactions
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