Job Title: Senior Field Engineer - Team Lead - Greater DublinLocation: Nationwide, IrelandJob Type: Contract (Twelve Months initially)Work Type: Full-timeRole Type: Onsite
Overview of Role
Our client is seeking a Lead IT Field Engineer to support multiple client sites nationwide. In this role, you will oversee and engage with Field Engineers based around the country and provide day‑to‑day field service support. This role will require nationwide travel when required to meet and conduct check‑ins with the engineering teams. You will be primarily based in Dublin and will meet with our Account Manager throughout the year. This is a twelve‑month contract initially.
Role & Responsibilities
Managing a group of Field Engineers nationwide and you will be the interface between our Account Manager and the Client.
You will be doing reports and monitoring expenses/use of systems / performance issues.
Install PCs and laptops, configure IP details, deploy correct images, and join systems to the domain.
Support and configure Virtual Desktop Environments using VMware.
Provide support for digital radio mobile and associated antenna systems.
Support Control Room systems and services, including CCTV.
Configure and support desk‑based telephony systems i.e. Avaya/Cisco
Perform network patching and support activities.
Install and maintain networked printers and scanners.
Produce technical documentation and knowledge base articles.
Skills, Qualifications & Experience
Minimum seven plus years experience in a similar Field Support Engineer role ideally.
Proficient in Virtualisation technologies, especially VMware.
Strong knowledge of Windows Server environments, including Active Directory and Exchange.
Experience with networking hardware and protocols - Cisco, HP, ARUBA.
Ability to support diverse hardware and software systems.
Full clean driving license and own transport required.
Preferred Experience
Proven record in Lead IT Field Support with hardware and software installations and configurations.
Experience working in multi‑site environments supporting end‑users across various locations.
Education & Certifications
IT Qualification i.e. Cert/Diploma/Degree or a Professional IT Certification
Relevant IT Certifications in Virtualisation, Networking, or Windows Server environments preferred (not mandatory but advantageous).
About Us
As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry‑leading IT solutions, highlighting our team's dedication and expertise.
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