Here at Three, we've done things differently since day one.
We take the script and rip it up, we're a big-hearted energetic bunch, striving for a better connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen.
We encourage our employees to face their weaknesses, to really open themselves up to new opportunities and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.
Join us as a Mobile Onboarding Specialist
This
position is an integral part of the Enterprise & Core Product
Implementation Chapter, coupled with close collaborative day to day workings with
the Enterprise Tribe & applicable Squads on key mobile
project related implementations.
Encompassing
the end-to-end elements of our strategic Enterprise & Government customers mobile
onboarding requirements, bespoke configuration, management of evaluation connectivity
& hardware. Your mission is to ensure each customer
receives an exceptional, efficient, and high-quality onboarding experience,
culminating in a smooth handover to in-life service. In addition, you will
manage key vendor relationships, uphold governance standards, and drive
continuous improvement across the mobile onboarding process.
What else it involves
* Working
alongside the Project Manager lead & own the end-to-end mobile &
connectivity elements of the customer onboarding project.
* Full
responsibility for the management of the customer masterfile throughout the
project in-life phase, ensuring all changes are correctly captured based
on migration requests & customer related updates.
* Design
& implement tailored hybrid solutions that wrap around the customer's specific
mobile onboarding needs.
* Build
& maintain strong working relations with the Enterprise Acquisition &
Service Enablement Squads + Care COE's to set clear customer expectations
in advance of onboarding & maximise operational optimisation.
* Own,
monitor & support structured pilot mobile migrations for large complex
EPG customers to significantly reduce the risk of connectivity issues
during the fully live phase of the onboarding project.
* Creation
of Sim & hardware orders in Salesforce to align with the customers
onboarding requirements.
* Responsible
for the daily submission of onboarding customer ports & activations,
ensuring effective follow through with the PST & successful
connectivity.
* Interpret,
manage & coordinate bespoke configuration requirements (sims, hardware,
labelling etc) following through extensively with the outsource partner to
ensure successful high-quality completion & onward shipment to the end
customer.
* Manage
& own the coordination of available onsite resources for customer
onboarding clinics, in conjunction with the outsourced partner.
* Provide
relevant device technical processes, data & training material for the
on boarding vendor & customer alike.
* Drive
continuous onboarding related improvements & efficiencies through
relevant collaboration with Tribes, Squads & Chapters. Ensuring all
improvements or process changes bring positive yield to at least one of
the following: customer experience, quality of service, drive
efficiencies, reduce cost etc
* Engage
closely with the Commercial Device Team, ensuring attendance & input
into the monthly ranging meetings coupled with maintaining up to date
knowledge on emerging device technology.
* Own
& manage sales related "seed stock" pool maximising availability and that
the process is being adhered to by the Acquisition squads.
* End
to end ownership & management of the internal Business test sim
request process, ensuring timely processing of activations & automated
disconnection.
* Lead
& own end the end-to-end process for EPG customer rebates, ensuring full
governance & transparency throughout with process records in "audit
ready" condition.
* Own
(& develop where applicable) appropriate scheduled reporting &
corresponding metrics.
Skills we're looking for
* Approx 3-5 years relevant experience in a similar Operations, Project or Process Improvement role, inclusive of both vendor & customer facing exposure.
* Business degree and/or equivalent experience
* Ability to produce clear & concise documentation that is suitable for both internal & direct customer use.
* Acute problem solver encompassing strong collaboration & subsequent closure.
* Complete customer centric approach assessing the impact in each choice made or change in process.
* Lead without formal authority utilising industry knowledge, experience coupled with a solid track record.
* Knowledge & experience in working with and interpreting behavior of mobile operating systems such as IOS, Android, Windows would be an advantage.
* Experience in working with mobile and/or connectivity type products/technology
* Strong attention to detail and the ability to interpret operational IT systems such as Oracle, Amdocs.
* Lead, engage & collaborate in a cross functional environment for shared success.
* Excellent problem-solving skills with corrective action follow through.
* Proven ability to drive change & seek buy in across multiple teams/functions.
* Experience of working in a project, process or operational capacity, with strong track record of driving & delivering operational excellence in a highly dynamic environment.
* Strong analytical skills with an ability to draw conclusions from various data sources
* Highly organised with a structured approach.
* Familiarity with cloud computing concepts such as
* Excellent communication, written & interpersonal skills.
* Strong PowerPoint & presentation skills.
Benefits of Working at Three
* Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our Dublin Head office location (3 days per week office based)
* Competitive salary, annual performance bonus & pension contribution
* 25 days holidays plus 2.5 company days
* Annual Leave buy or sell (buy or sell up to 5 days AL each year)
* Healthcare Insurance through our flexible benefits programme
* Life assurance, phone & laptop, subsidized canteen
* Access to learning & development tools
* Free on-site parking
You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: #Jobs
At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply #Jobs
If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email Apply now at Three, a Phenomenal career awaits