We have an exciting opportunity for a Service Coordinator to join our team in Galway. This is a hands‑on role that requires a flexible and proactive approach, with the ability to support various departments across the organisation. Previous experience in a similar role would be an advantage. Some manual handling may be required, and full training will be provided.
Responsibilities
Assist the Service Manager in the day-to-day running of the Service department
Prepare Estimates for outstanding/ongoing repairs and get customer approval
Assisting in the parts dept when required
Monitor and relay information from email and phone enquiries with customers
Liaise with, and co‑ordinate jobs to field service engineers
Invoice customers in a timely manner with associated paperwork
Manage the calendar of events as required
Assistance with department meetings and site visits
Carefully identify customers' needs and provide accurate and complete information to resolve their issues
Qualifications
Previous experience in a similar role is desirable but not essential
Experience in parts, stores, or a similar environment is a distinct advantage
Basic mechanical knowledge of plant machinery or the motor trade is highly advantageous
Strong customer service experience is essential
Excellent organisational and communication skills
Strong time management skills with the ability to prioritise effectively
Ability to multitask in a fast‑paced environment
Proficient in Microsoft Word and Excel with good general computer literacy
Ability to adapt to changing business needs and priorities
Positive, can‑do attitude with a strong work ethic
Team player with a willingness to support other departments when required
Ability to build and maintain strong internal and external working relationships
Self‑motivated with the ability to plan and manage daily tasks independently
Capable of handling routine duties with minimal supervision
Monday to Friday 08.30-17.30
Work Location: In person
Apply Today
Apply today by sending your CV and a short cover note tocareers@henley.ie
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