OverviewComtrade 360, a member of the Comtrade Group, helps businesses stay ahead in an ever-evolving digital world. For more than 30 years, we have accelerated innovation and growth by providing solutions to key technology partners.Due to continued growth, we’re expanding our engineering teams and looking for an experienced DevOps Engineer to help build, operate, and continuously improve our CI/CD platform and supporting infrastructure services.You’ll be part of the team responsible for a high‑impact, enterprise-level support portal.System PurposeThe enterprise support portal serves as the primary operational interface for the entire lifecycle of a global hardware and software product portfolio. It acts as a high‑availability aggregation layer that abstracts and unifies dozens of heterogeneous backend systems. The platform enables customer self‑service, provides secure access to software and documentation, and acts as the main interaction point for enterprise support offerings.For engineers, the platform represents a significant integration and reliability challenge. It delivers a seamless, performant, and secure “single pane of glass” while coordinating real‑time transactions across a historically layered, globally distributed infrastructure. This is not merely a content repository — it is a mission‑critical transactional engine that ensures customers receive the updates, services, and support required to run large‑scale datacenter environments.Core Use CasesEntitlement Enforcement: Real‑time validation of complex customer contracts to protect intellectual property.Incident Lifecycle Management: End‑to‑end handling of technical support cases, including automated routing, status tracking, and secure log file ingestion.Asset Intelligence: Instant retrieval of warranty, SLA, and lifecycle details by querying operational ledgers using hardware identifiers.Precision Search: Context‑aware indexing and smart retrieval to surface the exact software, drivers, or documentation needed.System Properties & AbilitiesRepository of millions of documents and software artifactsGlobal localization and service availability in multiple languagesHigh‑availability architecture serving very large request volumesFederated identity management supporting millions of user accountsYour work will directly support development teams by enabling reliable deployments, scalable environments, and high system availability, contributing to a smarter, faster, and more personalized support experience for customers and partners worldwide.Key responsibilitiesStrong Infrastructure as Code mindset—configuration, infrastructure, tooling, and automation are solved by writing codeDesigning and implementing new DevOps tools and techniques.Design and evolve processes, working closely with feature teams to support frequent, reliable releasesHands-on contribution to system and platform architecture, including how applications interact with dependencies from both logical and infrastructure perspectivesManaging cloud infrastructure on AWS including operational ownership and participation in 24/7 monitoring and alert responseconfiguring and operating Kubernetes and Docker Swarm for container orchestration in production environmentsQualificationsAt least 5 years in a DevOps or Developer role, with a strong focus on solving infrastructure and workflow problems through code.Expertise in Linux environments for system administration, scripting, and troubleshooting.Proven experience designing, building, improving and managing end-to-end CI/CD pipelines using Jenkins.In-depth experience with Ansible for declarative configuration management and infrastructure automation.Strong, practical experience using and managing applications with Docker, Docker Swarm and Kubernetes (k8s).Proficiency with GitHub for version control, branching strategies, and collaborative development.Experience writing automation and services using Java (specifically with the Spring/Spring Boot framework) and utilizing Maven for build and dependency management.Knowledge of logging, monitoring, and alerting technologies to ensure system health and performance.Excellent interpersonal, oral, and written communication skills in EnglishWhat we offerProfessional environment in a technologically advanced organization.Opportunities for further professional training and certification.Opportunity to work with an exceptional team of people.Flexible working hours and hybrid work model
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