Start Date:
July
Location:
Little Island, Cork
Training:
6–8 weeks hybrid training on joining
(please note: annual leave cannot be accommodated during this initial training period)
Schedule:
Full-time, rotational shifts Mon - Fri & one Saturday shift every 5 weeks
Salary:
€30,850 with 10% PRP Bonus
We're looking for friendly, caring and pragmatic people to join our Customer Service team at
laya healthcare
.
If you love helping others and want a role where no two calls are the same, this could be a great fit for you.
As a
Customer Service Advisor
, you'll be the first point of contact for our members, supporting them with empathy, clarity and professionalism during inbound calls.
You'll play a key part in making sure every member feels heard, reassured and valued.
What You'll Be Doing
Take inbound calls from members
Help with questions about policies, claims, cover, renewals and payments
Break down complex information in a clear, reassuring way
Handle complaints with patience, understanding and good judgement
Log information accurately and follow processes to keep everything running smoothly
Work closely with your team to meet call targets while delivering excellent service
What We're Looking For
Previous customer service or
call-centre experience
is an advantage but not essential
Warm,
confident communication skills
– especially over the phone
A genuine
desire to help people
and make their day a little easier
Ability to stay positive and composed
during busy or challenging calls
Strong attention to detail
and good problem-solving ability
Adaptability and resilience - every call is different
Why You'll Love Working Here
We believe in creating a workplace where you can thrive - and we back that up with great benefits from day one:
Health insurance from day one
€250 gym or club subsidy from day one
Hybrid working after training
Performance-related pay
Pension contributions
100% maternity & paternity pay after 12 months
Wellbeing initiatives, events and support
Real career progression opportunities
With structured training, ongoing coaching and clear pathways for development, this is an excellent opportunity to build your career in healthcare or insurance.
Minimum Competency Code
This role is classified as a regulated position under the Minimum Competency Code.
Successful candidates must complete and maintain the required pre-employment and ongoing competency assessments in line with regulatory standards.
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