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Head of MES Customer Services EMEA in DUB, Dublin
Client:
Lufthansa Technik Turbine Shannon
Location:
Dublin, Ireland
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
4af75b22a101
Job Views:
7
Posted:
18.08.2025
Expiry Date:
02.10.2025
Job Description:
* Lead the CSM team professionally and disciplinarily in an international environment
* Be responsible for and ensure cross-site customer management for Mobile Engine Services events including account management for individual customers
* Optimise and ensure performance parameters (costs, quality and turnaround times) and commercial results of the Mobile Engine Services engine events
* Check cost calculation for engine repair events as part of the quotation and recalculation
* Be responsible for workload steering of the DUB Repair Station through product request selection and prioritisation / coordination between Product Sales, customers, and other MES Repair Stations
* Optimise interfaces to service providers with regional responsibility
Contact:
Barbara Vukovic
HR MES DUB
Phone
E-mail address for inquiries
Minimum Requirements:
* Degree in engineering or business administration
* 3-5 years of professional experience
* Very good knowledge of economics and business administration
* Good knowledge of internal processes in the field of engine maintenance and repair
* Very good negotiation skills, assertiveness, and very high persuasiveness
* Very high level of service readiness and customer orientation
* Very high ability to deal with conflicts
* Strong ability to lead, guide, and motivate employees
* Very high organizational skills
* Very good analytical and conceptual skills
* Very high flexibility and resilience
* Quick comprehension, objective and sound judgment with strong decision-making power
* Very high sense of responsibility
* Strong initiative
* Readiness for assignments at home and abroad
* Successful completion of the LHT internal aptitude test (EEU)
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