**Job Description:**The Proactive Edge Self-Inspection Project Coordinator (PC) is a key member of the Edge and Network Services-Coordination team, responsible for executing and optimizing the Self-Inspection Program across our global Edge infrastructure footprint. This role centers on proactive coordination with internal cross-functional partners, Co-location Vendors, and Smart Hands technicians to ensure operational excellence, compliance, and continuous improvement in self-inspection activities. **Roles and Responsibilities:*** Lead the day-to-day operations of the Self-Inspection Program, ensuring timely and accurate completion of inspections and related tasks.* Serve as the primary liaison between internal teams, Co-location Vendors, and Smart Hands technicians to facilitate seamless communication and issue resolution.* Oversee relationships with facility providers and Smart Hands teams, driving resolution of issues and ensuring adherence to program standards.* Utilize project management methodologies and software to track progress, manage schedules, and report on key metrics and KPIs.* Monitor ticketing systems, resolve issues within defined SLAs, and coordinate shift handovers to support 24/7 operations.* Support auditing activities, maintain compliance with internal policies and external regulations, and assist with inventory management, RMAs, and site access.* Identify trends, recurring problems, and opportunities for automation and tooling enhancements. Update documentation and introduce innovative ideas to improve service and efficiency.* Collaborate with SDMs/Project Managers to deliver actionable insights, track critical metrics, and support data-driven decision-making.* Communicate effectively with team members, clients, and leadership. Attend and participate in meetings as required.* Perform additional responsibilities as assigned to support the success of the Self-Inspection Program and the edge coordination team.**Required Qualifications/Skills:*** 2–4 years of experience in logistics, project coordination, or project management* Familiarity with project management software (e.g., Asana, Jira, Smartsheet), Microsoft Excel, and Google Suite* Strong verbal and written communication skills* Excellent customer service orientation and positive attitude* Dependable, with a high level of professionalism and confidentiality* Ability to work independently and collaboratively within a team* Strong multitasking, prioritization, and problem-solving abilities in a fast-paced environment* Sound judgment and decision-making skills**Preferred (but not required) experience and qualifications:*** SQL proficiency or knowledge of SQL querying* Project Management certification (e.g., PMP, CAPM) or equivalent experience* Experience with automation tools and process improvement initiatives* Auditing and compliance experience, especially in data center, colocation, or logistics environments* Bachelor’s degree or equivalent
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