Our organisation provides world-class dental treatments, backed by a human experience for every patient. If you're driven to innovate and deliver exceptional care, we want to hear from you.
* Managing multiple inbound calls, making appointments, and answering general inquiries.
* Utilizing computer systems to access patient information or set up new bookings.
* Ensuring relevant data is captured during each call for efficient follow-up.
* Staying updated on marketing campaigns and capturing data effectively.
We value initiative, strong organisational skills, and excellent interpersonal communication. Ideal candidates have 2+ years of experience in a busy call centre environment, with experience in healthcare scheduling software and multi-line phone systems. This full-time role requires a minimum of ***** hours per week, offering competitive salary, software training, paid overtime, flexible shifts, laptop, and internal progression opportunities.
Key Responsibilities
* Manage call centre operations, ensuring seamless patient communication and booking processes.
* Stay up-to-date with company policies and procedures, adhering to industry standards and regulations.
* Collaborate with colleagues to maintain high levels of customer satisfaction and service quality.
Requirements
Applicants should possess:
* 2+ years of experience in a call centre environment.
* Strong organisational skills and attention to detail.
* Excellent interpersonal communication and customer service skills.
* Proficiency in healthcare scheduling software and multi-line phone systems.