Job Title:
Customer Service Representative
Location:
Ireland (Hybrid / On-site / Remote)
Employment Type:
Full-time / Part-time
Overview
We are looking for a friendly and detail-oriented
Customer Service Representative
to join our team in Ireland. The ideal candidate will provide excellent service, resolve customer inquiries efficiently, and ensure a positive experience across all communication channels.
Key Responsibilities
* Respond to customer inquiries via email, phone, or chat in a professional and timely manner.
* Provide accurate information about products, services, and company policies.
* Handle complaints and issues with empathy and problem-solving skills.
* Maintain records of customer interactions and update internal databases.
* Collaborate with other departments to ensure customer satisfaction and issue resolution.
* Identify common customer needs and suggest improvements to internal processes.
* Follow company guidelines to ensure consistent and high-quality service delivery.
Requirements
* Previous experience in customer service, call center, or support-related roles.
* Strong communication skills in English (verbal and written).
* Patience, empathy, and professionalism in customer interactions.
* Good organizational and multitasking abilities.
* Basic computer literacy and familiarity with CRM systems or helpdesk tools.
* Eligibility to work in Ireland.
Preferred Qualifications
* Experience in remote or hybrid work environments.
* Multilingual abilities are a plus.
* Understanding of customer service metrics and reporting tools.
What We Offer
* Competitive compensation package and performance incentives.
* Opportunities for career growth and training.
* Supportive and inclusive team culture.
* Flexible working arrangements and a focus on work-life balance.