Project Manager — Third-Party Platform Migration & CRM (Freshsales)Reporting toRegional General Manager / PMO LeadPurpose of the roleYou’ll lead the end-to-end delivery of a major business platform change: migrating a new third-party business platform from a legacy system while implementing a new CRM (Freshsales). You’ll bring structure, pace, and governance—coordinating cross-functional teams and suppliers to land a clean transition into BAU.What you’ll deliver (key outcomes)Bus operating company booking systemdelivered end-to-end, aligned to agreed scope, quality standards, and governance.Freshsales CRM implementation, from requirements through configuration, testing, and go-live.Clear project controls:PID, integrated project plan,RAID logs, and resource plans that keep delivery transparent and predictable.Strong delivery rhythm: reporting, stakeholder updates, workshops, and decision forums that remove blockers fast.Supplier oversight: effective management of third parties to timelines, cost, quality, and contract expectations.A smoothhandover to BAUwith operational readiness, documentation, training inputs, and support model agreed.ResponsibilitiesOwn delivery across full project lifecycle: initiation → planning → execution → testing → cutover → hypercare → BAU transition.Build and maintain project governance artefacts (PID, plan, RAID, resourcing, status reporting).Coordinate internal stakeholders across business, operations, IT, data, and customer teams.Run workshops and working sessions to align requirements, process changes, and implementation approach.Manage risks/issues proactively, ensuring mitigation plans are practical and owned.Drive supplier performance and ensure dependencies are visible and actively managed.Provide clear, regular stakeholder communication—what’s done, what’s next, what’s blocked, and what decisions are required.Essential skills & experienceProven experience deliveringIT / business change projects, especiallybespoke software delivery(not just off-the-shelf rollouts).Strong stakeholder management skills—able to influence, challenge, and align senior and operational stakeholders.Highly organised with disciplined project governance and reporting habits.DesirableExperience intransport / logisticsenvironments.Background inapplication delivery(working closely with dev, test, data, and integration teams).Project management certification (e.g.,APM / PRINCE2 / PMP).Core competencies (what "good" looks like)Structured, proactive, anddelivery-focused—you don’t wait for clarity, you create it.Strong problem solving: you simplify complexity and keep teams moving.Effective communicator: clear, concise updates and confident facilitation in meetings/workshops.
#J-18808-Ljbffr