Cork, County Cork, Ireland Apple Retail
Add to Favourites Retail Online Senior Customer Service Specialist - Arabic
Description
The Retail Online SCS team receives phone and email consultations from internal colleagues, providing advice and taking over complex cases to ensure an amazing customer experience. We take ownership of customer escalations, remain the highest and sole point of contact for our customers until resolution.Responsibilities include:Handling escalated customer issues and exceptional scenarios from frontline service specialists.Developing creative solutions to complex customer issues and following through to resolution.Case management of extraordinary situations, including outreach and follow-up by email and phone.Identifying and escalating emerging customer trends, suggesting process improvements to enhance the customer experience.Coordinating and working cross-functionally to prevent and/or resolve escalations.
Minimum Qualifications
* Fluent in Arabic and English language
* Strong analytical, organisational, and administrative skills
* 2 years of call centre / customer support experience
* High level of computer literacy
Preferred Qualifications
* Adaptability & willingness to take on new tasks
* Ability to solve complex problems
* Ability to prioritise tasks & work to deadlines / targets
* Strong team player who is resourceful and flexible
* Confident and enthusiastic communicator
Add to Favourites Retail Online Senior Customer Service Specialist - Arabic #J-18808-Ljbffr