Company Description
Killaloe Hotel & Spa is a warm, friendly haven located by the tranquil shores of Lough Derg. The hotel is only a short walk from the picturesque twin villages of Killaloe and Ballina. Renowned for its serene environment, Killaloe Hotel & Spa offers exceptional hospitality and a luxurious experience to its guests.
Role Description
We now have an exciting opportunity to join our team within a boutique hotel environment. As part of the senior management team, you will provide efficient, prompt, courteous, and proactive guest experiences and care.
Overseeing the Front Office team to ensure that all training is carried out, SOPs are created and trained on, and that the team follows your lead. All aspects of reception, including hiring, website management, package creation, monitoring of rates, and third-party websites, fall under your remit. Knowledge of revenue management is crucial, but most importantly, ensuring our guests have a warm, pleasant, and positive interaction with the property before, during, and after each stay is paramount in line with Invite Resorts brand guidelines. As part of the senior management team, you would attend weekly HOD meetings and partake in Fire and First Aid teams. Liaison with other Heads of Department is crucial to ensure a smooth experience for our guests.
Qualifications
* Skills in Office Administration and Front Office management
* Experience in Customer Satisfaction and providing excellent Customer Service
* Strong Communication skills
* Excellent organisational and multitasking abilities
* Bachelor's degree in Hospitality Management or related field is a plus
Job Type: Full-time
Pay: DOE
Additional pay: Performance bonus
Benefits: Food allowance, On-site parking
Schedule: 8-hour shift
Ability to commute/relocate: Killaloe, Co. Clare V94 W025: reliably commute or plan to relocate before starting work (required)
Experience: Front Office Supervisory: 2 years (required)
Language: English (required)
Work Location: On Site
Expected start date: 21/07/2025
Skills: Hospitality, Customer Service, Attention to detail, Computer Skills
Benefits: Meals on duty, discount on spa, parking
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