Reservations Agent (Full Time)
The Gleneagle Group- The Gleneagle Hotel
The Gleneagle Group has an exciting opportunity for a
Reservations Agent
to join our
Central Reservations Department
.
As the first point of contact for our guests, you will handle inquiries and bookings for
Gleneagle, Gleneagle River Apartments, and The Maritime Hotel
, as well as process ticket sales for events at
Gleneagle Arena and other venues
.
Location: The Gleneagle Hotel, Muckross Road, Killarney, Ireland, Co.
Kerry, V93 V6WF
Date Posted: 16th March ****
Closing Date: 16th April ****
Job Type: Full time
Salary: Based on Experience
About the role
Key Responsibilities
Provide outstanding customer service while handling reservations and queries.
Process hotel and event bookings efficiently and accurately.
Work collaboratively within a small and friendly team.
Work shifts between 9:00 AM and 8:00 PM (no earlier or later).
Weekend shifts are rotated among the team.
Qualifications & Skills
Experience in a guest-facing role in hospitality or business administration.
Previous experience in front office or reception is preferred but not essential.
Proficiency in software applications, email, and word processing programs.
Excellent communication skills, strong attention to detail, and a customer-focused mindset.
Ability to multitask and work efficiently in a fast-paced environment.
A team player who thrives in a collaborative setting.
Confident and professional when handling reservation calls, ensuring a friendly and informative approach.
We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic.
We are dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment.
If you require accommodations at any stage, please contact us—we're here to support you.
Apply now
Benefits
We offer a comprehensive benefits package designed to support job satisfaction, wellbeing, and work-life balance.
Perks include:
Onsite: free parking, complimentary meals, tea & coffee while on duty.
Leisure access: gym, swimming pool, sauna, squash courts, pitch & putt.
Staff discounts: reduced rates on family leisure memberships, hotel stays, dining, and event tickets.
Recognition & rewards: Employee of the Month programs, annual awards, staff parties, family-friendly events, complimentary 2-night stay for long-serving employees.
Wellbeing support: access to trained mental health first aiders, ongoing wellness & social events.
Join a team that values your contribution and invests in your personal and professional wellbeing.
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