Why work with us?As Glandore continues to grow and expand, our team does too. Working at Glandore allows you to engage with a diverse range of industries and individuals. We value the importance of workplace wellbeing, striving to develop long term connections and relationships with everyone we work with. An Irish family-run business since 2001, we offer a fun, energetic, hard-working environment with a helpful, flexible and dynamic approach.If this sounds like the place for you, come and grow with GlandoreWhat's it all about?We currently have an exciting role for an enthusiastic Member Services Executive to join our Dublin team. Glandore accommodates and caters for a dynamic cross section of businesses, from start-ups and small/medium sized enterprises to international companies setting up in Ireland.The Member Services Executive will be based in Fitzwilliam Hall, but will also rotate on a regular basis between the other Glandore locations around the area and will assist with all aspects of Reception/Operations and support the Operations Team within the group in providing 5 star service at all times.This position is a central role within the department and will be the first point of contact for all clients and visitors to the business centre.This role requires a person who is experienced in taking ownership of the reception/lobby area and managing all activities in this area. This is a dynamic and demanding role that requires an individual who can adapt to changing priorities, demands and expectations.The ideal candidate will be highly organized, detail orientated, and will have foresight to schedule their day with emphasis on must-do tasks that are time sensitive and critical to client satisfaction.What you'll be doingAdmin/Reception:Greet visiting clients, guests, employees and contractorsProvide support to all other departments when requiredRespond to any client queries concerning but not limited to, access, venue, facilities, maintenance issues, procedural concerns, etc.Liaise with various parties to book and arrange meetings in the online booking systemAnswer emails and phone calls in a timely mannerDeal with queries promptly or redirect as appropriateGeneral clerical duties, filing, scanning, typing, printing, bindingActively engage with co-workers using the centreOrganise and arrange online ordersOrganise incoming and outgoing post, couriers and virtual client postMonitor CCTV, intercoms and access control systemEnsure welcome packs and security cards are ready for clients ahead of move inLog maintenance and repair issues on the online systemEnsure the fire evacuation book is up-to-date at all times and act as fire wardenMaintain client contact information databaseKeep reception area organised & tidyCreate systems and processes to facilitate operationsAssist Sales Department as requiredOrganise, maintain and issue phone extensions using various applicationsFinance/Accounts:Ensure all charges are accurately applied to client accountsMeeting/Events:Book meeting rooms and arrangements in booking systemOrder catering and other requirements as required for meetingsInvoice meeting room clients and follow-up on paymentTechnical:Price, source & order IT equipment for clients as requiredUse access control system to issue passes to clients, staff and contractorsUse access control system to issue access via mobile phoneWhat we'd like from youWarm, outgoing personality a must. Fluent English requiredProfessional appearance and manner at all timesAbility and desire to take ownership of client enquiriesMust be extremely organised to run a busy reception deskWillingness to learn and follow company proceduresDeveloping good relationships with clients, suppliers, staffEnthusiastic approach to providing excellent customer serviceExcellent communication and multi-tasking skillsAttention to detail and ability to think one step aheadFlexible to a changing workload – able to prioritiseGood level of business acumen, sound common sense and a genuine interest in working as part of a team to achieve client satisfactionStrong MS office skillsGood IT skills, including knowledge of a range of software packagesKnowledge of access control systems (beneficial)Knowledge of booking systems (beneficial)2 + years previous experience in a similar role is preferableExperience in the hospitality industry, or corporate environment is an advantageCompany benefitsAn opportunity to join a dynamic, supportive and friendly communityWorking within a prestigious, Dublin/Cork/Belfast city centre locationComplimentary workplace wellness programme including Glandore staff contests, exercise classes & CSR activities. Monthly member events - we encourage our staff to also avail of themCompany staff events throughout the year, Summer/Christmas parties, team lunches and away daysPartner perks & benefit discount rates, including 10% on some VHI Healthcare, discounts for hotel stays, discounts at affiliated pharmacies, discounts at beauty salons etc.Staff discounts in Suesey Street Restaurant – 20%20 holiday days (pro-rata per annum)3 Company Days (Good Friday, Christmas Eve and New Year's Eve)2 Personal Days (pro-rata per annum)Family leave benefits, after 2 years of servicePaid sick leave (5 days per annum)Pension Plan with company contribution up to 5% of annual salaryLife insuranceCycle to work schemeTax Savers schemeAnnual Performance review to discuss personal training and development opportunitiesTeam wide training and development opportunities – communication skills, negotiation skillsFocus on work life balance and mental health wellbeing – team of mental health first aiders in each location to support staffLeadership program – LIFT IrelandWe provide our clients with a five-star business service, which starts with the welcome they receive on arrival. This role is ideally suited to someone with a friendly and energetic personality, and the ability to work well under pressure.SalaryDepending on experienceHoursWork-day hours are 8:30 – 17:30, Monday to Friday.Job Types: Full-time, PermanentPay: €30,000.00-€32,000.00 per yearBenefits:Bike to work schemeCompany eventsCompany pensionEmployee assistance programEmployee discountSick payStore discountWellness programWork Location: In person