Why work with us?As Glandore continues to grow and expand, our team does too. Working at Glandore allows you to engage with a diverse range of industries and individuals. We value the importance of workplace wellbeing, striving to develop long term connections and relationships with everyone we work with. An Irish family-run business since 2001, we offer a fun, energetic, hard-working environment with a helpful, flexible and dynamic approach.If this sounds like the place for you, come and grow with GlandoreWhat's it all about?We currently have an exciting role for an enthusiastic Member & Operations Support Executive to join our Dublin team. Glandore accommodates and caters for a dynamic cross section of businesses, from start-ups and small/medium sized enterprises to international companies setting up in Ireland.The Member & Operations Support Executive will be based in Fitzwilliam Hall and will assist with all aspects of Reception/Operations and support the Operations Team in providing 5-star service at all times.This position is a central role within the department and will be the first point, and often the only point of contact for all clients and visitors to the business centre.This role requires a person who is experienced in taking ownership of the reception/lobby area and managing all activities in this area. This is a dynamic and demanding role that requires an individual who can adapt to constant changing priorities, demands, expectations and timelines.The ideal candidate will be highly organized; detail orientated and will have foresight to schedule their day with emphasis on must-do tasks that are time sensitive and critical to client satisfaction.What you'll be doingCustomer Service:Greet visiting clients, guests, employees and contractorsProvide support to all other departments in the form of information, client support, data entry, etc.Deal with queries promptly or redirect as appropriateHandle multiple and often simultaneous virtual reception video calls from other centres.Actively engage with clients using the centre; maintaining a database of client interestsRespond to any client queries concerning but not limited to, access, venue, facilities, maintenance issues, procedural concerns, etc.Operations Support:Liaise with various externals parties to book and arrange meetings via the booking systemEngage on a monthly basis with client site leads to feedback valuable information to managementAct as first point-of-contact for clients who may experience any service-related issues. Bring to full resolution if required.Organise and arrange online orders for staff and clients; with responsibility for accurate billingLead project teams on short projects that enhance operational excellence; working with staff across the group.Organise incoming and outgoing post, couriers and requests for 100 virtual office clients.Monitor CCTV, intercoms and access control system and carry out routine audits of the systems to ensure compliance.Ensure office requirements and security cards are ready for clients ahead of move inLog maintenance and repair issues on the online system and follow-up to closer with facilities team.Ensure the Departmental Services Matrix for all centres is up-to-date and contractual obligations are fulfilled; lead team meetings to ensure all staff are updated accordingly.Ensure the building is compliant with all statutory requirements.Ensure the fire evacuation book is up-to-date at all times and act as a fire wardenMaintain client contact information database and update routinely to ensure accuracy.Create systems and processes to facilitate operations excellence and efficiency.Assist Sales Department as required with site visits and client queriesFinance/Accounts:Assist in chasing overdue accounts for in-house and meeting room clients.Ensure all charges are accurately applied to client accountsRun monthly reports in advance of invoices to ensure accuracyDiligently review monthly invoices to ensure all charges are fully captured; make corrections where necessaryExternal Meeting/Events:Liaise, reserve and meet external meeting rooms clients on a routine basisOrder catering and other requirements as required for meetings/eventsInvoice meeting room clients and follow-up on paymentTechnical:Have a good understanding of AV equipment and be able to demonstrate to clientsMaintain local directory on 3CX phone system for all centres. Issue monthly billing reportsPrice, source & order IT equipment for clients as requiredUse access control system to issue passes to clients, staff and contractorsConduct routine audits of access control systems to ensure compliance and correct usageWhat we'd like from youWarm and outgoing personality a must. Fluent English requiredProfessional appearance and manner at all timesEnthusiastic approach to providing excellent customer serviceAbility and desire to take ownership of client enquiriesMust be extremely organised to run a busy reception desk and prioritise multiple simultaneous queriesWillingness to learn and follow company proceduresDeveloping good relationships with clients, suppliers, staffExcellent communication and multi-tasking skillsAttention to detail and ability to think one step aheadFlexible to a changing workload – able to prioritiseGood level of business acumen, sound common sense and a genuine interest in working as part of a team to achieve client satisfactionStrong MS office skillsGood IT skills, including knowledge of a range of software packagesKnowledge of access control systems and booking systems (beneficial)3+ years previous experience in a similar role is preferableExperience in the hospitality industry, or corporate event environment is an advantageCompany benefitsAn opportunity to join a dynamic, supportive and friendly communityWorking within a prestigious, Dublin/Cork/Belfast city centre locationComplimentary workplace wellness programme including Glandore staff contests, exercise classes & CSR activities. Monthly member events - we encourage our staff to also avail of them.Company staff events throughout the year, Summer/Christmas parties, team lunches and away daysPartner perks & benefit discount rates, including 10% on some VHI Healthcare, discounts for hotel stays, discounts at affiliated pharmacies, discounts at beauty salons etc.Staff discounts in Suesey Street Restaurant – 20%20 holiday days (pro-rata per annum)3 Company Days (Good Friday, Christmas Eve and New Year's Eve)2 Personal Days (pro-rata per annum)Family leave benefits, after 2 years of servicePaid sick leave (5 days per annum)Pension Plan with company contribution up to 5% of annual salaryLife insurance: Death in Service Benefits and Income ProtectionCycle to work schemeTax Savers schemeAnnual Performance review to discuss personal training and development opportunitiesTeam wide training and development opportunities – communication skills, negotiation skillsFocus on work life balance and mental health wellbeing – team of mental health first aiders in each location to support staffLeadership program – LIFT IrelandWe provide our clients with a five-star business service, which starts with the welcome they receive on arrival. This role is ideally suited to someone with a friendly and energetic personality, and the ability to work well under pressure.HoursWork-day hours are 8:30 – 17:30, Monday to Friday.Job Types: Full-time, PermanentPay: €34,000.00-€35,000.00 per yearBenefits:Bike to work schemeCompany eventsCompany pensionEmployee assistance programEmployee discountSick payApplication question(s):Are you eligible to work full time in Ireland?Work Location: In person