Job Title
Healthcare Scheduler Coordinator
Division
Homecare
Location(s)
Dublin – Hybrid
Reporting To
Client Care Manager
Job Description
The Homecare Healthcare Scheduler Coordinator is the person responsible for Client Scheduling, Staff Coordination and Compliance. They report to the Client Care Manager.
The ideal candidate will possess the ability to work on their own initiative as well as part of a team. You will have a high level of responsibility and accountability, possessing excellent communication skills and dedicated to providing the highest quality of care to those most in need.
Responsibilities
• Coordinating the placement of homecare nurses and caregivers to all clients within the dedicated region across the homecare division.
• Primary liaison for clients, family, nurses and caregivers in terms of scheduling and roster information
• Adequately filling all 'open' bookings in a timely manner and coordinating with homecare workers and clients effectively
• Working as part of our team
• Maintaining regular contact with clients with valuable scheduling feedback based on their changing requirements
• Assisting with employee queries to ensure that they are resolved without delay
• Ensuring all 'active' staff are fully compliant to company standards before placing with client
• Ensuring all staff are following payroll policies and procedures
• Adequately liaising with our compliance & training department to ensure our staff are following training and compliance recommendations
• Ensuring that relevant systems are being used to full capacity and all contact with client and temp are logged adequately.
Requirements
• Minimum of 1-2 years' experience in a similar position – previous administration experience is essential
• Candidates must have strong written and oral communication skills and be able to demonstrate a high level of attention to detail and be fully proficient in basic IT systems.
• Candidates are required to have excellent interpersonal and communication skills and the ability to listen and guide and coordinate staff efficiently
• This is a busy, fast paced position and candidates will need to adapt quickly to this type of environment when required.
Benefits
Competitive financial package and benefits including flexibility and smart working practices
Opportunities for career development and further learning and development opportunities
Workplace initiatives to promote health and wellbeing
Participation in our vibrant sports and social club
Our Core Values
Customer focused, accountable, responsible, empowered, effective communication, respect. The ideal candidate will possess the ability to understand, demonstrate and apply these core values:
Customer Focused: deliver exceptional service and support to both internal and external stakeholders
Accountability: take ownership and responsibility for actions and decisions
Responsibility: act with integrity, transparency and professionalism
Empowerment: encourage and support others to grow and develop
Effective Communication: engage and communicate effectively with diverse groups and individuals
Respect: value and respect individual differences and perspectives
About Us
As a leading provider of healthcare services, we offer a dynamic and supportive work environment with opportunities for growth and development.
We are committed to delivering high-quality care and support services to our clients and communities.
Join us and become part of a talented team who share our passion for making a difference in people's lives.