Field Service Engineer (FSE) – Kildare, Ireland
Our client, a global player in providing semi-conductor production equipment systems, is hiring three Field Service Engineers to join their growing team at an onsite facility in Kildare.
Reporting to the Senior Engineer, you will provide field service engineering activities to the company’s customers, troubleshooting complex products and maintaining onsite equipment. This role is a field service position so you must hold a full valid drivers licence.
Core Duties
Manages service calls and determines customer needs or problems and responds accordingly.
May provide over-the-phone consultation and advice to the customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
Performs preventative maintenance on company products.
Establishes and manages a local maintenance service structure.
Inspects and evaluates customer usage of Company products.
Provides training to customers in usage and maintenance of Company products.
Provides application support on Company products to customers.
Liaises between the customer and applications programmer for customer requests involving changes in applications.
Ability to research market needs and customer applications of Company products.
Submits application reports to management in a timely manner.
Supports sales activities and establishes and maintains good relationships with customers.
Provides training to other Company field service engineers as needed.
Submits various reports, such as service reports, weekly reports, and expense reports to management in a timely manner.
Responsible for maintaining company parts and tools and ensuring downtimes are at a minimum.
Effectively communicates with head office engineers regarding product applications and technical issues.
Maintains high ethical standards in the workplace and complies with all company policies and procedures.
Qualifying Criteria
Bachelors/Masters degree in Electrical Engineering/Mechanical Engineering.
Ideally 2-5 years experience working as a FSE in the Semi-Conductor Industry.
Experience / Exposure to Lithography, Optics, Plasma, Laser, robotics, is highly preferred.
Experience in troubleshooting/repair of optics/laser, and any mechanic under vacuum environment experience.
Eligibility to travel overseas on occasion.
Experience with Hand tools, electronic diagnostic equipment, test fixtures equipment.
Efficient use of office equipment and Software includes the use of Windows operating system & MS Office.
Excellent communication skills and solution-focused attitude.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Semiconductor Manufacturing, Robotics Engineering, and Engineering Services
Referrals increase your chances of interviewing at Collins McNicholas Recruitment & HR Services Group by 2x.
Since you are interested, apply now or contact David Smith at Collins McNicholas Recruitment to learn more.
#J-18808-Ljbffr