Your role in the team
As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets. Also, you will have the ability to provide full operational support, direction and guidance to your shop. You will ensure that the experience for every Paddy Power customer is memorable, tailoring the service you give to meet the needs of each individual customer.
We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology, new betting services and ways of working as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We believe results don't just come from targets, but also team progression. At Paddy Power, we want managers who take pride in developing their team and show the desire to train them for the next level of their career! Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed.
You’ve Been Brave… You've mapped your journey to reach your career goals to date, why stop? We offer amazing opportunities to proving managers to keep growing their career and constantly stride to provide progression avenues for you to conquer.
How we do it
We want people who will stay customer focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to. This will include educating and guiding your team to be able to deliver excellent customer service both face to face and over the phone, while cross‑selling retail and online products and services.
Other duties will include:
Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights
Lead from the front by providing clear guidance and feedback to get your team working to a high standard together.
Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach targets
Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
Play by the rules by making sure the shop complies with Social Responsibility commitments and all shop operational procedures, including cash management procedures
Lead by example and drive your team to keep and maintain shop presentation standards
What we offer
Competitive salary including increase after 12 months.
Additional premiums for overtime, Sundays, and bank holidays.
Paid Rest breaks.
Flexible Work Patterns
Performance Bonus & Promotional rewards
Family Leave (Maternity, Paternity, Adoptive, Parental Leave & Wedding Leave)
Company Share Save Scheme (25% discount on Flutter Shares)
Life Cover
Company Pension Scheme
Company Sick Pay
Wedding leave.
Discounted Health Insurance.
Employee Assistant Programme (including up to 6 free counselling sessions)
Financial Wellbeing platform – NUDGE.
Company Social Events.
Group Discount Scheme
Eyecare vouchers
Cycle to work scheme
Tax Saver Tickets (Bus/Rail)
Values that guide us
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusive employer
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
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