Job Title: Residential Services Manager
We are seeking an experienced professional to lead our accommodation team and oversee the efficient running of our residential services department.
About the Role:
* A background in hospitality or a related field is essential.
* Working knowledge of hotel management systems is required.
* Excellent customer service, communication skills, and the ability to influence change are crucial.
* Strong leadership skills to effectively manage and motivate the team to achieve high standards of performance and customer satisfaction.
Key Responsibilities:
* Coordinate the day-to-day operations of the residential services department, ensuring guest care and comfort are delivered.
* Manage budgets and operating costs within the department.
* Lead the team to maintain high standards of performance and customer service.
* Develop and implement procedures, SOPs, and systems across the residential services department.
Benefits
* Comprehensive benefits package including risk scheme, educational programs, wellness program, employee assistance program, bike to work scheme, service awards, staff appreciation events, discounts on dining options, reduced accommodation rates for family and friends, spa treatment discounts, use of health clubs, staff dining facilities, and staff parking.