About this Role
As a Facilities Electrical Technician, you will be responsible for performing routine reactive and preventative building maintenance tasks. This includes working on various fields such as electrical, heating, ventilation, air conditioning, plumbing, carpentry, and fabric repairs. Your primary goal is to ensure the smooth running of our facilities service and provide exceptional customer experience within our Client sites.
Key Responsibilities:
* You will work collaboratively with the on-site facilities team to ensure planned reactive and preventative tasks are complete.
* You will be responsible for operating M&E equipment (e.g., UPS, CRAC, generator, BMS, Power Distribution System, Air-conditioner in Office, Fire Alarm System, Water protection system, and Drainage Systems) to ensure compliance with HSE and statutory requirements.
* You will supervise maintenance work executed by Vendors to ensure safe and quality works are delivered.
* You will provide a first-line fix and competency in terms of electrical, plumbing, heating, ventilation, air conditioning, kitchen power issues.
* You will perform fabric-related repairs including handyman repairs, painting works, problems with conference rooms, interior furnishings, fixtures, and equipment.
* You will conduct quality audits including furniture and equipment on a regular basis, logging all issues, ensuring actions are completed on time and in line with Key Performance Indicators (KPI) and Service Level Agreements (SLA).
* You will complete daily checks inline with the delivery of committed services.
* You will work closely with contractors and vendors on a regular basis, conducting risk assessments and following safety protocols, ensuring compliancy.
* You will work with the internal Task system to keep track of all requested facilities work and close out actions according to Service Level Agreements.
* You will provide appropriate and timely follow-ups to colleagues and customers in emails, task systems, social posts, and face-to-face.
* You will work collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service-focused approach.
* You will make recommendations to leverage innovations whilst utilizing technologies for improving site performance and maintenance practices.
* You will work as part of the multiservice team: supporting Facilities, Events, Mailroom, and Moves, Adds, and Changes (MAC) as needed.
* You will work in accordance with health and safety measures and promote best practice amongst colleagues, contractors, and vendors.
* You will work as part of the sustainability drive to reduce utility consumption across the site.
About Working Life
This role involves working across a large office site on a daily basis. The main business language spoken in our offices is English. Knowledge of English is essential. The role will be structured on a shift basis over a 5-day week. On occasion, you may be required to work weekends, late shifts, or bank holidays, which will be arranged in advance and in accordance with the rota. You may also be required to attend emergency call-outs to ensure business continuity.
About You
To be successful in this role, you will have direct Facilities Maintenance experience (minimum 2 years) in a technical role. You will hold a technical qualification and/or trade license. Experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance is also desirable. You should be able to meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service-focused approach. Additionally, you should be open and possess good communication skills. You should strive for excellence in what you do and share ideas for improvement.