Job Title: Senior Customer Experience Manager
About the Role
We are seeking a seasoned Team Leader to join our team and take an active role in delivering exceptional customer service while ensuring smooth daily operations.
Main Responsibilities:
* Lead and motivate the team to provide excellent customer service and achieve operational goals.
* Work closely with store management in overseeing daily operations, including opening, closing, and staff management.
* Handle customer feedback and resolve issues effectively and promptly.
* Assist in managing stock levels, sales targets, and operational priorities.
* Ensure compliance with health and safety standards.
* Monitor and analyze store performance, providing feedback and support to team members.
* Plan and manage staff schedules to ensure efficient coverage.
* Maintain accurate records, including timekeeping and financial reporting.
Requirements
* Minimum of 2-3 years' experience in retail leadership.
* Strong leadership skills with the ability to motivate and guide a team.
* Excellent customer service and conflict resolution skills.
* Organizational skills to manage tasks, schedules, and operational priorities.
* Familiarity with retail operations, including stock management and sales reporting.
* Effective communication and interpersonal skills for engaging with customers and team members.
* Attention to detail and ability to handle multiple responsibilities in a fast-paced environment.
Benefits
We offer a range of benefits to support your career development and well-being.