We are looking for a skilled Infrastructure Engineer to join our IT Service Operations team. In this role, you will support our core infrastructure, Microsoft 365 environment, and network security tools—while also contributing to key IT projects and service improvements. This is a hands‑on technical position focused on delivering stable, secure, and high‑performing IT services across the organisation.
Job Responsibilities
Administer and support Microsoft 365 (Exchange Online, Entra ID, Intune)
Manage Windows/Linux servers, virtualisation platforms, and cloud environments
Oversee general networking and firewall operations (Cisco and Palo Alto)
Troubleshoot complex infrastructure, network, and M365 issues
Support IT projects from planning through to implementation
Work closely with outsourced service providers and support partners, ensuring high‑quality delivery, effective escalations, and strong operational coordination
Maintain robust security practices, monitoring, vulnerability management, and patching processes
Conduct and document Disaster Recovery (DR) testing where required
Create and maintain technical documentation and contribute to ongoing service improvements
Education
Relevant industry certifications e.g. Azure Administrator Associate (AZ ‑ 104), Intune Administrator (MD‑102), Cisco CCNA, Palo Alto PCNSA, CompTIA Security+, ITIL 4 Foundation
Experiences
5+ years in systems engineering or infrastructure operations
Strong systems administration experience in medium to large environments
Strong understanding of security requirements, best practices, and controls
Good knowledge of networking fundamentals and firewall technologies (Palo Alto desirable)
Experience working in a regulated industry is an advantage
Strong problem‑solving ability and a collaborative, customer‑focused approach
Comfortable working across both BAU operations and project delivery activities
MCC
Customer Relationship Management
Planning & Organisation
Interpersonal, communication and organisational skills.
Problem solving & Decision making
Drive for results
This role sits within Pay Band D of FBD’s IT Pay band
FBD is proud to be an Equal Opportunity Employer. We welcome applicants of all ages, genders, ethnicities, cultures, religions, languages, sexual orientations, abilities, disabilities, and social backgrounds.
Our Benefits Include
Competitive performance-related and/or sales bonus
Employer pension contributions
Paid maternity and paternity leave
Discounts on insurance: 50% off private car and home insurance, 30% off travel insurance
Wellness wallet and wellbeing initiatives
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