Due to continued expansion of eir evo we are now seeking to recruit an experienced Field Service Engineer that will work closely with our Managed Services Team, working on a dedicated team, supporting an evolving and exciting multi-technology IT environment.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, as well as the latest Microsoft applications & solutions.
The Role would involve:
* On site resourcing cover – operating within a customer’s environment and under their governance.
* Provision accounts and equipment
* Supporting Windows Desktops, Outlook, Networks, Ms. Office, O
* Maintain and build the current documentation in place.
* Interacting with and managing 3rd parties
* Application troubleshooting and support.
* Imaging and Deployment
* Manage File Permissions and Access Rights
* Configuration and Support of Mobile Devices
* Hardware Fault Investigation and Diagnosis
* Resolution and Recovery, Reducing impact where possible.
* Work with other ICT teams or 3rd parties where required.
* Create and maintain Documentation of Customer’s Environment
* Assist in the transition of new customers.
Required Skills
* 3-5 Years working in an IT Support Environment
* Extensive Windows Desktop skills and Strong knowledge of Active Directory
* Excellent Interpersonal and Communication skills
* Industry Accreditation
* Networking technologies, Firewall and Switching principles.
* Microsoft Exchange Administration and Support
#J-18808-Ljbffr