We are looking for a dedicated and detail-oriented professional to ensure the consistency and completeness of FDS (File Documentation System) documents, whether for clients or investors, in compliance with regulatory requirements. The successful candidate will be responsible for maintaining accurate FDS information on third-party holders from the beginning of the business relationship and throughout its duration.
What Will You Do?
* Investor Experience: Manage and resolve all investor inquiries related to fund details, trading activity, cash management, reconciliations, stock transfers, and general queries regarding contract notes and statements. All interactions must meet established Service Level Agreements (SLAs), with a strong focus on accuracy and prompt resolution.
* Thrive in a fast-paced, high-volume environment, demonstrating meticulous attention to detail and urgency in resolving issues.
* Collaborate with internal teams and external partners globally, including custodians and fund accounting teams, to resolve queries efficiently.
* Build and maintain strong, productive relationships with clients and their stakeholders.
* Manage internal and external issue escalations effectively.
* Identify and implement process efficiencies to optimize team performance.
* Provide guidance and support to team members, ensuring accurate and timely completion of tasks while escalating concerns as appropriate.
What Do You Need to Succeed?
* Minimum of 4–5 years of experience in Transfer Agency (TA) or Investor Services operations.
* Strong background in client and investor relationship management, including authority to approve or decline client/investor requests.
* Solid knowledge of mutual funds, with particular experience in Money Market funds.
* Thorough understanding of trade processing, fund business rules, and deadline-driven workflows.
* Client-focused mindset with a clear understanding of investor requirements; this is a hands-on role in investor servicing.
* Excellent interpersonal and communication skills, with the ability to work independently.
* Experience with TA/FDS bank account reconciliations, handling unpaid subscriptions/redemptions, and managing the claims process is a strong advantage.
* Proficiency in Microsoft Excel and Word.
If you are interested in making this position yours, please contact Anthony, or/and click apply below
Voted Best in Practice Accounting & Finance 2022, 2017, 2015 as well as 2013 & 2012, Quest is a team of experienced and professional Financial Recruiters dedicated to recruiting Financial Services Professionals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We continue to look to the future; striving to improve continuously on our quality of service and passion for delivery.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Finance
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