Location: Cork (primarily onsite – office & customer sites)
Division: Technical Services
Contract: 3 months Fixed‑term position with an opportunity to transition to permanent employment based on performance and business needs.
About the Role
Are you a hands‑on technical problem solver with strong hardware and break/fix experience? Do you enjoy diagnosing faults, repairing devices, and supporting service delivery teams in a fast‑paced technical environment?
A well‑established ICT services provider is seeking a Technical Services Engineer to join its Imaging and Print Technical Services team in Cork. This is a practical, field role centred on hardware diagnostics, repair, and imaging/print support, with occasional onsite customer visits.
Role Overview
The purpose of this role is to provide technical support services to support and supplement the work of the services delivery technical teams and their coordinators. Working closely with the Imaging and Print Management team in providing services to support their respective areas.
Responsibilities
Perform diagnostics, troubleshooting, and break/fix repairs on IT hardware including laptops, PCs, printers, and servers
Maintain accurate control of workshop stock, tools, and equipment, ensuring full accountability
Prepare, configure, and coordinate parts and equipment for field service operations
Deploy standard images and builds to laptops and desktops
Carry out warranty repairs on vendor hardware in line with agreed procedures
Stage, configure, and prepare equipment for project deployments prior to installation
Support overflow break/fix workload to ensure service levels are maintained
Act as the first point of contact for all workshop service requests and incoming calls
Provide technical support and assistance to field engineers as required
Ensure all documentation and system updates are completed accurately and in real time
Maintain full and accurate updates on the call management system, including status, progress, and resolution details
Ensure customers receive timely, clear, and professional communication throughout the service process
Deliver a consistently high standard of customer service in all interactions
Represent the organisation professionally in line with brand and service standards
Work collaboratively with colleagues to achieve shared team objectives and service targets
Complete routine maintenance tasks including proactive health checks and firmware updates
Deliver assigned project tasks within agreed scope, timelines, and quality standards
Work effectively across teams and departments to support operational requirements
Demonstrate commercial awareness in all activities, ensuring business impact is considered in decision‑making
Ensure compliance with data protection and confidentiality requirements when handling sensitive information
Adhere strictly to all information security policies and procedures
Follow all health and safety guidelines to ensure a safe working environment
Undertake additional duties as reasonably required to support operational needs
Knowledge & Experience
Required
Full Category B (Manual) driver’s licence
Minimum 1 year Hardware / Break‑Fix experience (Previous experience in Laptop/PC repairs)
Minimum 1 year in a customer‑facing technical support role
Strong troubleshooting skills and attention to detail
Excellent written and verbal English communication skills
HP Print & Personal Computing certifications (or willingness to achieve)
Experience with Managed Print / Print Fleet software
Third‑level qualification in a computer‑related discipline or equivalent experience
What’s in It for You
Competitive salary and company pension scheme
Life assurance and comprehensive wellness programme
Sponsored training and ongoing professional development
Regular team‑building events and company initiatives
Flexible lifestyle days and 3 paid volunteer days per year
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