Join to apply for the Aftersales Booking Advisor role at MSL Motor Group
MSL Motor Group, a family‑owned business since 1959, is dedicated to our employees' growth through exceptional training and development programs. We take immense pride in the talented team we have established and continue to expand. At MSL Motor Group, we offer not just a job but a long‑term career. Our team of over 250 employees thrives in a positive working environment, benefiting from continuous development, opportunities for progression, and competitive remuneration packages.
Position
Customer Relations Executive
Location
Mercedes‑Benz South Dublin
Benefits
* Competitive salary and bonus structure
* Great working hours, ranging between 8.00 am to 6.00 pm, Monday to Saturday
* Fast paced and friendly team environment
* Full training and development
* Modern offices with excellent facilities
* Onsite car parking
* VHI Employee Assistance Program, Flu Vaccine, Eye Test, Cycle to work scheme
* PRSA Company contributions
Responsibilities
* Handle inbound and outbound calls from customers wishing to book service or repair work
* Establish a clear understanding of any symptom or problem the customer has with their vehicle and the work to be carried out
* Determine workshop availability using the booking system
* Liaise with our service advisers regarding specific job info and any other queries
* Contact customers after they have taken delivery of their vehicle to discuss their level of satisfaction
* Complete customer satisfaction follow‑ups, upon completion of surveys following completed work
* Capture, record and update customer details in our Keyloop DMS and supporting technologies
* Contact customers to inform them about product launches, new car information, test drive campaigns and used car sales etc.
* Update the CRM system with leads and relevant information gathered
* Handle customer complaints and escalations as required
* Record various dates for service, NCT, seasonal reminders etc. in the DMS and follow up with customers at the appropriate time via telephone (this function will be supported by direct mail reminders)
* Report writing and various ad hoc administrative duties
Qualifications
* Have previous experience in a similar role
* Be from a motor industry background and have technical knowledge
* Possess excellent administration and IT skills
* Have experience with the Keyloop DMS
* Exceed our customers' expectations in terms of customer service
* Possess excellent telephone skills
* Exhibit excellent communication and interpersonal skills
* Be efficient, with good organisational skills and attention to detail
* Have the ability to work on their own initiative; multitask and meet deadlines
* Work well as part of a team
* Be flexible, with the ability to learn and think quickly
* Display a positive, enthusiastic, can‑do attitude
Skills
* Excellent Admin & IT Skills
* Strong Customer Service Skills
* Excellent Telephone Skills
Referrals increase your chances of interviewing at MSL Motor Group by 2x
Please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.
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