Job Description Customer and Business Transformation Director: We are seeking a highly experienced professional to lead our insurance transformation programs. Key Responsibilities * Develop a deep understanding of insurance industry operations, including underwriting, claims management, policy administration, actuarial functions and distribution channels. * Leverage this knowledge to deliver impactful projects across strategy, operating model design, customer experience, digital transformation, process improvement and organizational change. * Apply advanced structured problem solving skills to improve operational efficiency and drive profitable growth in the insurance sector.