A competitive customer service role with excellent career opportunities awaits a motivated professional in this position.
As Customer Service Operations Lead, you will be responsible for driving business targets and delivering exceptional service to our customers and intermediaries.
The role involves managing and developing team members through training, coaching, and goal setting to improve performance and motivation.
You will effectively communicate with your team, providing feedback on performance and wider business updates.
This is an opportunity to develop a career in the insurance sector, focused on doing the right thing for customers and striving for excellence every day.
Key responsibilities include:
* Leading teams to achieve business targets and deliver exceptional service
* Managing team development and performance through training, coaching, and goal setting
* Effective communication with teams through huddles, team meetings, and one-to-one sessions
* Supporting the development of action plans to increase employee and customer satisfaction
* Analysing department and team data to create reports assisting management in achieving call centre goals
To succeed in this role, you should have strong leadership and communication skills, along with a passion for delivering exceptional customer service.
The ideal candidate will possess 3 years' experience in Insurance or Financial Services, with CIP qualification or working towards APA qualification.