Join to apply for the Administrator SuperValu Loyalty Team role at Musgrave.
Musgrave is one of Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across Ireland and Spain.
We feed one in three people in Ireland daily through brands like SuperValu, Centra, Frank and Honest, and Musgrave Market Place.
We support thousands of retail and foodservice family businesses within their communities.
We are committed to becoming Ireland’s most trusted and sustainable business, making positive impacts and supporting our suppliers and customers to do the same.
We are inviting applications for the part-time (30 hours/week across 5 days) role of Customer Relationship Management Administrator to support our CRM plans.
Main duties include:
1. Providing administrative support to the CRM team, including creating retailer communications and briefing customer care teams on campaigns.
2. Managing the ServiceNow system, handling queries related to the Real Rewards Campaigns, and ensuring SLA compliance.
3. Delivering excellent customer and retailer service with a solution-focused approach.
4. Supporting the end-to-end CRM process, including proofing vouchers and coupons prior to activation.
5. Collaborating with relevant teams to ensure CRM offers are active on the system.
6. Using CRM campaign systems effectively.
7. Developing and maintaining trackers for campaign planning.
8. Processing supplier purchase orders and retailer charge outs related to campaigns.
9. Safeguarding consumer data in line with GDPR standards.
Ideal candidate will have:
* At least 3 years in a fast-paced administrative role.
* Strong customer and retailer service experience with a solution-oriented mindset.
* Attention to detail and a right-first-time approach.
* High proficiency in MS Office, especially Excel.
* Excellent verbal and written communication skills, with the ability to liaise across teams and with external providers.
* Adaptability, prioritization skills, and ability to work independently or in a team.
* Flexibility to work during key periods of the year.
Musgrave is an equal opportunities employer and encourages applications from diverse candidates. We accommodate interview needs upon request.
Our hybrid working model allows for alternating between onsite and remote work, with occasional travel.
#J-18808-Ljbffr