Receptionist
Location: Enniscrone, County Sligo, Ireland
Company: The Diamond Coast Hotel, managed by Windward Management.
About the Role
The ideal candidate will be responsible for creating unique, memorable and personal experiences for guests during check‑in, check‑out and reservations, while reporting directly to the Front Office Manager. The role requires intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.
Responsibilities
* Provide excellent service, build strong relationships, anticipate and exceed guests' expectations.
* Ensure an efficient reception experience for guests, including check‑in/out and complete audit procedures, as required.
* Take ownership of guests' issues and take immediate action to resolve them.
Job Requirements
* Full‑time role.
* Good command of English in both verbal and written communication.
* A natural ability to sell the Diamond Coast Hotel Experience.
* Confident with a pleasant disposition and well‑groomed.
* Ability to work under pressure in a fast‑paced environment.
* Working on rotating shifts, including weekends.
* Experience with revenue management systems is desirable.
* Perks and benefits of working at The Diamond Coast Hotel include:
o Excellent rate of pay.
o Employee awards & recognition schemes, including employee of the quarter, long service awards, team recognition days and random treat days.
o Employee referral programme.
o Learning and development opportunities.
o Opportunity to progress within the Windward Group.
o Windward Group hotel discounts.
o Employee Assistance Programme.
o Digital Wellness Programme.
o Meals on duty.
o Social events.
Required Criteria
* Working on rotating shifts, including weekends.
Desired Criteria
* Experience in revenue management systems.
* Knowledge of Hotsoft PMS.
Company Overview
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward’s team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work‑life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive inclusive workplace individual contributions, encourages open communication, and celebrates success collectively.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work‑life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well‑being, fostering a culture of mutual respect and collaboration.
Salary: Not disclosed.
Employment Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative
Industry: Administrative and Support Services
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