Job Role Overview
The Portfolio Specialist role is a crucial position, responsible for managing maintenance customers. It involves upselling maintenance solutions and leading contract renegotiations to ensure customer satisfaction and loyalty.
The primary objective is to drive growth and revenue targets through individual sales plans.
* Execution of sales plans to achieve revenue targets.
* Reviewing and creating plans to improve contract profitability.
* Creating value propositions with clearly described benefits of solutions for customers' needs.
Main Responsibilities
* Customer Retention and Growth:
o Driving execution of sales plans.
o Contract profitability - Reviewing and creating plans to drive improvement.
o Growth driving revenue and margin % growth within assigned portfolio.
* General Sales Administration:
o Tendering - Completing tender documents on Renegs.
o Managing customer contract queries.
o Following up purchase orders for maintenance contracts and call outs.
* Complaint and Query Handling:
o Solving complaints with the rest of the team.
o Managing contract renegotiation queries.
Key Experiences & Skills:
* Account management experience is essential.
* Tendering experience.
* Upselling/solution selling.
* Service industry experience is beneficial.
Requirements:
* Effective communication skills in English (written and spoken).
* Customer-centric mindset - Desire to understand what creates value for customers.
* Good negotiation and problem-solving skills.