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IT Process Engineer / Application Support Process Engineer
IT Process Engineer / Application Support Process Engineer has a dual responsibility:
* The initial one is to provide strategic leadership and highest-level technical experience for the applications driving the factory operations.
* The second role involves the responsibility to coordinate the day-to-day operational activities focusing on change, configuration, incident and problem management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Change Management:
* Drive the assessment, planning and authorization of changes to the IT production environment for manufacturing operations applications.
* Minimize plant downtime through well planned upgrade project management.
* Ensure production applications are stable, drive focused application improvement projects that support incident prevention
* Incident Management:
* Drive the identification of the root cause of production application incidents, contain and minimize downtime on the line.
* Support all the other processes by providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
* Stakeholder Management:
* Establish effective relationships within IT organizations and Jabil to understand and interpret the process requirements and ensure efficient integration and optimal results for process definition
* Provide strategic leadership and highest-level technical experience for specific methodologies of implementation (Agile etc.)
* Develop process training material, conduct training sections and practical and technical consulting and mentoring on process utilization
* Continuous Improvement: Lead the design and implementation of processes and methodology to ensure cost efficient, timely and effective services that support the corporate business strategy
* Drive the efficiency and effectiveness of MES processes and ensure that the process participants consistently follow the process standards, policies, business roles and procedures
* dentify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
* Drive continuous improvement through trend reporting analysis and metrics management.
Leadership:
* Maintain concise process management documentation and ensure process information repository is complete and accurate Own the day-to-day administration and operation of the MES and any other key business critical manufacturing applications
* Define process controls and ensure are monitored and in compliance with Jabil audit requirements and compliance programs
* Communicate regularly with the senior leadership team to assess the status of the key critical manufacturing applications and define steps for improvement
* Develop new Key Performance Indicators and other measurements and/or identify data sources for them
* Lead teams on process and tool improvement initiatives across the engineering/technical team who are involved in service & product delivery; define quarterly process objectives
* Ensure Customer Satisfaction with the utilization and results of the process
* Participate in the exchange of ideas and information within the department.
* Organize verbal and written ideas clearly.
* Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
* Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
* Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
* Understand, develop and embrace the business and IT strategic direction.
Minimum Requirements
* Bachelor’s degree in manufacturing engineering, computer science or related discipline.
* Minimum 5 years of overall IT/Manufacturing Engineering experience.
Language Requirements
* Fluent English written and verbal
, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Appliances, Electrical, and Electronics Manufacturing
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