Job Summary:
A Customer Service Ambassador is required to provide exceptional customer service, ensuring a warm and welcoming experience for guests upon arrival.
Key Responsibilities:
* Welcome Guests: Ensure a smooth and efficient check-in process, answering any questions or concerns guests may have.
* Front Office Operations: Assist with the day-to-day running of the Front Office Department, maintaining high levels of organization and productivity.
* Customer Service: Provide outstanding customer service, responding promptly to guest queries and addressing any issues in a professional manner.
* Administrative Tasks: Perform various administrative duties such as correspondence, emails, and filing, ensuring accurate and timely completion.
Requirements:
To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Previous customer service experience is essential, preferably in a hospitality setting. Strong working knowledge of MS Office and booking/payment systems is also required.
Benefits:
This role offers competitive pay rates, a uniform provided, meals on duty, parking, sports and social events, flexible working hours, bike-to-work scheme, company events, food allowance, and on-site parking.