Operations Manager (Practice Lead) - NFT, Performance, EDM
Join to apply for the Operations Manager (Practice Lead) - NFT, Performance, EDM role at Expleo Group
Operations Manager (Practice Lead) - NFT, Performance, EDM
Join to apply for the Operations Manager (Practice Lead) - NFT, Performance, EDM role at Expleo Group
At Expleo, we’re not just delivering services—we’re shaping the future of quality engineering. As an Operations Manager (Practice Lead), you’ll take the helm of our non-functional testing practice (Performance, NFT, EDM), driving innovation, operational excellence, and client success. Reporting to the Head of Service, you’ll play a pivotal role in pre-sales, solution design, team leadership, and delivery oversight. This is your opportunity to oversee with impact, grow a high-performing team, and build a reputation as an expert in the industry.
Responsibilities
* Focus on the management of non-functional quality engineering team (performance, NFT, EDM) and their deliverables.
* Cascade the service strategy and information from the Head of Service to the Practice.
* Deliver Pre-Sales by working with Heads of Service and the Market Units.
* Ensure effective day-to-day execution of operations in their scope~ organise technical tasks, and guarantee workload plans and productivity for several delivery projects across several clients.
* They are the first level of escalation for both delivery teams and clients to resolve issues that arise.
* Manage a team, which includes lower-level managers or supervisors, and be responsible for their performance, development, and deployment on various projects.
* Commit to the projects and services delivery within their scope in terms of quality, deadlines, and customer satisfaction.
* Implement company policies and procedures, ensuring compliance with regulatory standards and internal guidelines.
* Define resourcing needs for projects and interview candidates (recruitments and subcontractors).
* Participate in the drafting of technical proposals.
* Update reporting systems, providing updates on performance metrics in the tools.
* Fill needs skills development/ training plans implementation for their teams.
* Recommend changes to existing methods and techniques by drawing from personal experiences and feedback to bring in effectiveness and efficiency in the team.
Qualifications
* Bachelor’s Degree in computer science, Information Systems, or other related field, or equivalent work experience
* ISTQB, equivalent qualifications, or certification in relevant disciplines
Essential Skills
* Excellent client-facing skills - advising clients and clearly communicating the benefits of implementing specific solutions and identifying areas to add value.
* People Management / Leadership skills.
* Good self-management – continuous performance is both an objective and a mind-set.
* Has an innovative approach – a bold thinker and doer, matching creativity with vigilance
Experience
* Experience as a Senior Manager within an IT-focused organisation—whether in product development, technology solutions, or professional services
* Business Development and pre-sales experience.
* Expertise leading sales proposal development and conducting client presentations.
* Possess team leadership skillsets and/or advanced knowledge of performance, NFT, EDM, DevOps, and CI/CD.
* Have lead project level delivery teams on-shore, off-shore and near-shore, using different methodologies, techniques, tooling and frameworks.
* Ability to act as a peer at executive levels in client companies and comfortable working within complex organisations, an ability to build empathy, credibility and trust with key customers.
Benefits
At Expleo, we are committed to providing a competitive salary and substantial benefits offering with unique wellbeing, financial and employee recognition programmes.
We pride ourselves on our diverse and inclusive culture and offer a variety of family friendly policies and enhanced leave to help you achieve a healthy work life balance.
By providing significant learning and development opportunities, we encourage individual growth and success throughout your career with us.
* Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
* We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
* Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
* Competitive company benefits such as medical and dental insurance, pension, life assurance, employee wellbeing programme, sports and social events, birthday hampers and much more!
* Always working as one team, our people are not afraid to think big and question the status quo.
“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.
At Expleo, we understand that many people experience impostor syndrome throughout their lifetime, please do not let this discourage you from applying for this role. Our Talent Acquisition Team welcomes all CV’s and will consider your application in line with the values, requirements and role competencies.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
General Business and Administrative
* Industries
IT Services and IT Consulting
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