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Soft services lead

Jll
Service
Posted: 14h ago
Offer description

Soft Services Lead - Pharmaceutical Manufacturing Site
JLL Ireland
Job Description
Reporting to the Site Lead, join JLL as Soft Services Lead at a major pharmaceutical manufacturing facility in Ireland.
As the single point of contact for soft services, you'll manage a comprehensive cleaning and catering team while building excellent client relationships and ensuring pharmaceutical-grade service delivery.
Key Responsibilities
Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring
Deliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirements
Ensure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene)
Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environments
Collaborate with client teams to support production requirements and regulatory compliance
Manage budgets and optimize operational efficiency while maintaining quality standards
The Ideal Candidate
Customer-focused with passion for service delivery in regulated environments
Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing
Hands-on approach with attention to detail required for pharmaceutical facilities
Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations
Data-driven with strong reporting and continuous improvement capabilities
Fluent in English
Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements
Join JLL Life Sciences Division and support critical pharmaceutical manufacturing operations while shaping the future of real estate.

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