Overview
Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.
To deliver this, we recruit individuals who live the values of our business and who are committed to outstanding service and adaptability in a changing retail landscape.
Responsibilities
* Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
* Support the management team in managing all personnel, product and merchandising functions, business processes and results for their store.
* Communicate daily with staff about individual sales goals, key performance indicators, store results, product sales and other information to help deliver unparalleled service and achieve targets.
* Hold ‘one minute meetings’ at the end of employees’ shifts to summarise performance results, provide constructive feedback and recognition.
* Execute and model company-established best practices in Customer Service, Store Operations, Loss Prevention and Point of Sale.
* Achieve company standards/goals for personal sales results: sales vs. budgets, sales per hour and units per transaction.
* Respond to and communicate with the Store Manager on competitors and community information that could impact business.
* Focus staff on building quality relationships with internal and external customers.
* Effectively manage customer complaints in a timely and effective way.
* Analyse store-level reports and create action plans to improve results.
* Communicate day-to-day operational issues of the store with the Store Manager.
* Perform Manager-on-Duty functions; manage store opening/closing and the sales floor.
About You
* You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand.
* You’ll have previous people management experience with the ability to resolve conflict and unproductive disagreements.
* You’ll be an effective communicator with the ability to build relationships with ease.
* You’ll be a team player who recognizes and celebrates the contributions and achievements of others.
* You’ll be confident in giving feedback that promotes positive behavioral change.
* You will work well with change, being able to quickly adapt and work with pace.
* You will be energetic and authentic showing a clear presence on the shop floor.
* You’ll approach all issues with a ‘can do’ approach and act with initiative to find in-store solutions.
About What We Offer
At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. We provide a competitive and comprehensive benefits program designed to support our associates – both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We value diversity and encourage applicants from all backgrounds to apply.
About PVH
We are brand builders focused on Calvin Klein and TOMMY HILFIGER, striving to be the most desirable lifestyle brands in the world while positioning PVH as a leading brand group. Guided by our values and enabled by our scale and global reach, we drive fashion forward for good as one team with one vision and one plan.
One of PVH’s greatest strengths is our people. We aim to create a workplace where every individual is valued and every voice is heard, fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, disability, military status or any other characteristic protected by law. PVH is committed to ensuring all associates are compensated based on job-related factors such as skill, ability, educational background, work quality, experience and potential.
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