Join to apply for the Senior Sales Engineer role at Intercom1 day ago Be among the first 25 applicantsJoin to apply for the Senior Sales Engineer role at IntercomGet AI-powered advice on this job and more exclusive features.Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.What's the opportunity?Intercom is looking for an exceptional Senior Sales Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.What Will I Be Doing?Lead technical discovery to identify and address our customers’ needsDeliver an exceptional pre-sales experience by articulating Intercom's value and technical expertiseConduct impactful, value-based solution reviews and in-depth technical sessionsDesign and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilitiesServe as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issuesCollaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planningBuild trust with customers by approaching challenges with empathy and curiosityContinuously improve processes and contribute to building a best-in-class Sales Engineering playbook at IntercomCommit to customer success, ensuring lasting value and proactively addressing challengesWhat Skills Do I Need?Minimum of 7 years of experience in a technical pre-sales role, managing C-Level technical and business relationshipsStrong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.Ability to solve problems independently while thriving in collaborative team environmentsProven time management skills in a dynamic team environmentDemonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.Familiarity with managing POCs, RFPs, and addressing complex security questions.Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosityAbility to challenge the status quo and continuously improve Sales Engineering processes and playbooksBring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the companyWilling and able to travel occasionallyBenefitsWe are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage tooMacBooks are our standard, but we also offer Windows for certain roles when needed.PoliciesIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at Intercom by 2xSign in to set job alerts for “Senior Sales Engineer” roles.Dublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 months agoDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 months agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin 16, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoAssociate Director- National Gx & OTC SalesDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 months agoDublin, County Dublin, Ireland 4 months agoTechnical Sales Manager - BSP Pharma IrelandDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 1 week agoDublin 9, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 1 month agoEMEA Sales Director, ISV Embedded SolutionsDublin, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 2 days agoFleet, Lease & LCV Sales Channel ManagerDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 3 weeks agoEnfield, County Meath, Ireland 4 weeks agoDublin, County Dublin, Ireland 2 days agoSAP Sales and Distribution Senior Consultant - Senior Manager, HybridDublin, County Dublin, Ireland 5 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr